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How to find the right sales recruitment agency
“Sales are contingent upon the attitude of the sales person, not the attitude of the prospect.” So said American businessman…
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Customer Success Recruitment
Recruiting for Customer Success is one of our four main disciplines.
Before moving into recruitment, we spent years in customer-facing roles ourselves, so we understand what it takes to retain clients and expand accounts. We also know how Customer Success differs from traditional Account Management, with a focus on long-term relationships, strategic scoping of potential issues, and customer satisfaction. This experience allows us to identify professionals who can truly make a difference, regardless of whether you just want retention or need CS leaders who will drive ARR and wider in-company adoption.
We support employers throughout the entire process. Whether you are a senior leader, HR professional, or Managing Director, we can help. Our process includes benchmarking, crafting job descriptions, creating shortlists, preparing presentation briefs, managing offers, and providing guidance through the first year of employment. We don’t just fill roles, we support.
Customer Success roles vary widely, and the performance of a customer success recruiter relies on more than just prior experience. It requires understanding the customer landscape, identifying the skills necessary to maintain and grow accounts, and finding personalities that can foster strong, lasting relationships. Whether you are hiring a Customer Success Executive, Customer Success Manager or a Head of Customer Success, we can find you the perfect match.
If you’re ready for a confidential conversation, get in touch today. We aim to respond within one hour.
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Testimonials
We’re proud of our strong reputation and proven success in sales and customer success recruitment.
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"Absolutely brilliant experience with Joby who initially contacted me about a role I’d applied for. The whole process was supportive, encouraging and he gave me the confidence to really go for it with my application, interview and second interview presentation. I was offered the role which I accepted and am really enjoying getting my teeth stuck into an exciting part-time role I didn’t think would exist, plus I’m surrounded by a great team of people in a lovely location. Could not recommend Joby and his team highly enough!" -
"From our very first conversation Joby was so kind and helpful. He supported me through every interview stage with practical honest advice, timely feedback and encouragement. Thanks to Joby and the team at Brand Recruitment I landed a role that’s the perfect fit for me and that I’m genuinely excited about. I honestly can’t thank them enough."
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"My experience with this company has been excellent! Chris was very professional, attentive, and always quick to communicate. The recruitment process was smooth, transparent, and well organized, and his support made the transition much easier. I highly recommend them!"
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"Great recruiter. Fast and informative. Fully recommend to young professionals looking for work. Chris helped me through the process from start to finish, provided useful updates, and acted as a great middleman between myself and my new employer, including help with interview/presentation prep."
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"I had a fantastic experience working with Chris Jacobs. He discovered my CV on CV Library and reached out with a role that was a perfect match for my background. Chris supported me throughout the entire application and interview process, offering valuable guidance and tips along the way. I'm now in my second week at a new job and couldn’t be happier. Thank you, Chris!"
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"Chris is a fantastic recruiter. very knowledgeable, helped me throughout the whole process and was extremely reassuring from start to finish. I would highly recommend for businesses looking to fill roles and also to anyone looking to take the next step in their career, thank you again, Chris and the team!"
Customer Success Recruitment News
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Read More →Customer Success Recruitment FAQ for Employers
What makes Brand Recruitment the best Customer Success recruitment agency?
Our team is made up of experienced professionals with a history of managing accounts and booking renewals, giving us insight into the skills, traits, and behaviours that can stop your competitors getting a foot in the door. Because we’ve worked in customer-facing commercial roles ourselves, we know what top performers look like and the potential red flags. As a customer success recruiter, we know how to identify individuals who can keep your client retention rate above 90%. This means you’ll meet only candidates with the right expertise, mindset, and ability to deliver results.
I’ve never recruited in Customer Success before. Where do I start?
That’s okay, and it’s exactly what we’re here for. As a specialist customer success recruiter, we can guide you through the full process, meeting in person or virtually to understand your business, goals, and hiring requirements. Together, we define the ideal candidate profile, write a compelling job description, and manage sourcing, assessment, and presentation of high-quality candidates. Our goal is to ensure you hire customer success professionals who can strengthen your customer relationships and contribute to long-term growth.
What types of Customer Success roles can you fill?
We recruit across the full spectrum of Customer Success roles, from Customer Success Executive to Customer Success Manager, Customer Success Lead, and Head of Customer Success. Whether you’re hiring someone to manage key accounts, lead a team, or implement an initial or updated customer success strategy, we can identify candidates who are the right fit for your business.
How do you find the best Customer Success candidates?
We combine detailed market research with proactive headhunting to reach top talent. Using advanced sourcing tools and targeted outreach, we create highly focused candidate shortlists. Instead of relying solely on job ads, we actively approach customer success professionals who aren’t actively applying, giving your business access to exceptional candidates your competitors may miss.
How long does the Customer Success recruitment process take?
The timeline depends on the complexity of the role and how quickly interviews can be arranged. Our hands-on approach, market mapping, and active outreach usually deliver faster results than traditional recruitment. Most clients start receiving qualified candidates within one week, keeping your hiring process efficient.
Why should I use Brand Recruitment for Customer Success recruitment?
Working with Brand Recruitment gives you access to a high-quality, targeted talent pool. We provide clear, honest guidance throughout the hiring process, based on real-world experience gained from a long history in supporting Customer Success hires. Our support continues for 12 months after placement, helping your new hire succeed and deliver measurable business impact.